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Privacy Policy for Asheville Drywall

Effective Date: August 8, 2025
Last Updated: August 8, 2025

Asheville Drywall ("Company", "we", "our", or "us") values your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information, including in connection with SMS/text communications, in compliance with the Telephone Consumer Protection Act (TCPA), Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act, and applicable North Carolina state privacy laws.

1. Information We Collect

We may collect and process the following categories of information:

  • Personal Identifiers: Full name, mobile phone number, email address

  • Service-Related Information: Address of service location, project-related details

  • Communication Content: Any messages or information you provide to us via text message, email, or phone call

We collect this information directly from you when you:

  • Submit a request for services or a quote

  • Contact us via SMS or other communication channels

  • Engage with us for ongoing or future projects

2. Legal Basis for Collection and Use

We collect and process your personal information based on:

  • Your explicit consent (e.g., opting in to receive text communications)

  • Performance of a contract (e.g., providing requested drywall or remodeling services)

  • Our legitimate business interests (e.g., communicating efficiently with clients, managing schedules)

  • Compliance with legal obligations (e.g., tax and accounting records retention)

3. Text Message Communications

By voluntarily providing your mobile phone number, you expressly consent to receive non-marketing and marketing text messages from Asheville Drywall, including but not limited to:

  • Scheduling updates and confirmations

  • Project-related communications

  • Appointment reminders

  • Promotional content (only with prior opt-in consent)

Standard messaging and data rates may apply. Message frequency may vary.

You may opt out of SMS communications at any time by replying “STOP.” For customer support, reply “HELP” or contact us using the details provided in Section 8 below.

4. Use and Disclosure of Personal Information

Your information may be used for:

  • Providing services and support

  • Contacting you with relevant updates or promotional materials (with your consent)

  • Internal recordkeeping and legal compliance

  • Improving our customer service processes

We do not sell, lease, or trade your personal information. We may share your information with trusted third-party service providers (e.g., CRM platforms, SMS gateways) who are contractually obligated to protect your data.

5. Data Retention and Security

We retain personal data only as long as necessary to fulfill the purposes described above or to comply with legal obligations. We use commercially reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the Internet or electronic storage is 100% secure. You acknowledge this risk and agree that we are not liable for any unintentional breach.

6. North Carolina Consumer Rights

As a North Carolina resident, you may have the right to:

  • Access and review your personal information

  • Request corrections or deletions

  • Withdraw consent for communications (including SMS)

You may exercise these rights by submitting a written request to the contact listed below.

7. Third-Party Services

Our communications infrastructure may include integrations with third-party services, such as:

  • SMS providers (e.g., Twilio, Podium)

  • CRM platforms (e.g., JobTread, Motion)

  • Email providers (e.g., Gmail)

These services operate under their own privacy and data protection terms. We are not responsible for their privacy practices but take reasonable steps to ensure they meet industry standards.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Daniel Reyes
Email: daniel@ashevilledrywall.com

Mailing Address: 10 Hookers Gap RD, Candler, NC 28715

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website and may be communicated directly via SMS or email. Continued use of our services after changes are posted constitutes your acceptance of those changes.

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